Misunderstanding the tone of messages
We’ve all experienced this before, where you read your friend’s messages and assume that they’re angry at you but when they’re actually not. It’s hard to express tones in messages but that’s because there are no facial expression or the sound of someone’s voice to refer from. Messages are text-based so we are forced to read it in a tone that we see fit.
Everyone communicates differently
Different in a sense that certain people type a certain way when they’re upset or happy. For example, people who are happy tend to have more typos, use more emojis and reply much faster. On the other hand, people who are angry or frustrated tend to use proper capitalization, don’t use emojis and reply back much slower. These are all just observations that I’ve made about these types of people but it’s also mainly pulled from personal experience over the years.
What’s the problem?
People have trouble expressing and sensing the tone in messages which leads them to misinterpret a lot of the messages that they are receiving from others.
How can we kinda solve that?
I’ve created an experimental web-based product that lets users interact with bots so they can become aware of how they express tone in their messages and let’s them learn about the message cues that often shows up when people are expressing a certain tone.
Still a work in progress!
